Privacy Policy

5th January 2022

Introduction

Your privacy is important to us.  This privacy policy explains how we maintain the privacy of your personal data and

explains your legal rights and our legal obligations in accordance with the Data Protection Act 2018 and the

General Data Protection Regulation (GDPR) 2018 (collectively, the “GDPR Regulations”).

It explains what information we collect about you, the lawful basis and purpose for which we collect the information,

how we use your information and protect its privacy and under what circumstances we disclose it.  This notice also

provides further information on your rights under GDPR and the actions you can take to address any concerns you

may have.

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Who are we?

In this policy, “we”, “our” or “us” refers to Cambridge Online Tuition. We are contracted by our clients to provide

online tutoring services with one of our self-employed registered tutors using one of our learning delivery platforms.

For the purposes of the GDPR Regulations, we are the data controller. We are registered on the Information

Commissioner’s Office (ICO) data protection register (as a data controller) with entry

URL https://ico.org.uk/ESDWebPages/Entry/ZB293002

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What information do we collect about you?

We collect personal data about students, their parents, legal guardians or other persons that arrange for tuition on

their behalf (i.e. clients), tutors that wish to provide tuition on our behalf.

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Clients: We collect and process various types of personal information about you including name,

address, contact details, student’s name, age and school attending. We collect specific information

about your particular areas of need, such as subject and levels. We will also collect information relating

to any special educational needs a learner may have. This information is provided by you through an

initial email enquiry via our website and via conversation with our staff, either in person or over the

telephone. 

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Tutors: We collect and process various types of personal information about you including name,

address, contact details and subjects taught. Much of this information is provided by you via a

registration form at interview. We also display your biography, provided you, on our website. We also

process information to identify who you are and to ascertain whether you possess any criminal

convictions or offences and alleged offences relating to child workforce activities. Such information may

include a copy of your passport, driving licence and proof of address documents. This information is

provided by you and is used when we apply for a Disclosure and Barring Service (DBS) check to prevent

and detect crime against children and to comply with Child Protection Laws.

 

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Note that the GDPR Regulations have additional requirements in place that must be met in order to store personal

data relating to criminal records background checks (specifically in our case, an Enhanced Disclosure & Barring

Service (DBS) Certificate).  We are entitled to request and store this personal data as we are supplying tuition

services to children.  We also require our tutors to register for the DBS update service and provide us with

permission to use the update service to check that their Enhanced DBS Certificates remain valid.

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How do we collect this information?

We may collect and process information you give us (or certain third-party service providers), for instance by filling

in online forms, by contacting us by phone, email, by providing us with information during a consultation.

In the event that you apply for a job with us or to represent us as a tutor, we will require detailed information about

you in order to make sure that you are suitable for the role and to comply with our Safeguarding and Child

Protection Policy – information will be gathered by way of a face-to-face interview, provided by you, and, with your

permission, provided by third parties.

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On what basis do we use your information?

Our lawful basis for processing your data is contractual. We use the information we collect from you for a variety of

purposes, including to provide you with the tuition services or with an introduction to provide tuition services (or to

provide you with a consultation in connection with providing you with such services), to provide you with information

by post, email, telephone, SMS or otherwise about those services and to notify you about changes to our services.

We also process personal information to maintain our accounts and records and to support and manage our

employees and the tutors that agree to represent us as independent self-employed tutors under a Terms and

Conditions and Confidentiality Contract.

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Where we store your personal data

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this

privacy policy.

Your financial information (where applicable, for example with respect to clients, if you are a direct debit client),

together with most other client and tutor personal information is stored locally on our in-house computer system. It

is not stored via any cloud service.

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Disclosure of your information

We share certain personal data about the student as well as the client’s contact information with the tutor(s) that we

think would be suitable for your assignment.  We will share information that we feel is relevant to helping the tutor

provide the tuition services unless you request otherwise. Each tutor signs a Terms and Conditions and

Confidentiality Contract with us which requires them to maintain the confidentiality and security of any information

shared with them about the client and / or student and any information gathered by them in the course of providing

tuition.  Tutors agree not to disclose such information to a third party, other than as required by law, court order or

any governmental or regulatory authority, or in terms of our Safeguarding and Child Protection Policy.

We also provide information about tutors and / or staff to clients to help them determine whether they would like to

proceed with a particular tutor / staff member for tuition.  Clients are required to maintain the confidentiality of this

information in accordance with the terms and conditions that they agree to in using our services and not disclose

the information to any third party, other than as required by law, court order or any governmental or regulatory

authority, or in terms of our Safeguarding and Child Protection Policy.

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We will never sell, trade, or disclose any personal information to any third party, other than as required by law, court

order or any governmental or regulatory authority, or in terms of our Safeguarding and Child Protection Policy.

Third party service providers also have in place their own privacy policies, which prevents them from selling, trading

or renting your personal information to others. These can be read at:

  – https://bitpaper.io/privacy-policy 

– http://org.wiziq.com/privacy-policy.aspx

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Our retention of your information

Your information is deleted from our system once it is clear that you no longer require our services.

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Your rights

If you think any information we have about you is incorrect or incomplete, please email us as soon as

possible. You are also entitled to request the erasure of your data if you wish to stop using the services,

unless we need to retain a copy for legal reasons. You can make a request by contacting us via email at

contact@cambridgeonlinetuition.co.uk.

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If you believe that your information has been misused in connection with our services you have the right

to lodge a complaint at with the Information Commissioners Office  http/:ico.gov.uk .

Further information about your data rights is provided at https://ico.org.uk/your-data-matters/.